ASSESSMENT MODEL FOR PROFESSIONAL POTENTIAL
Professional Potential Assessment
Specialized Version for Collections Call Centers
The Collections EPP is a tool developed by Interface Solutions to measure the real performance potential in debt collection roles. It evaluates key competencies such as ethical persuasion, emotional regulation, adaptability, and strategic focus through simulated scenarios and behavioral questions.
The result is a Professional Potential Index (PPI) that supports precise decisions in selection and development, aligned with the actual challenges of the role.
Professional Potential Assessment
We identify not only what a person has done, but what they can do.
The EPP is a psychoprofessional tool developed by Interface Solutions to assess the real potential for performance and growth in a specific role. Through strategic questions, realistic simulations, and open-ended responses, the system measures cognitive abilities, professional style, and behavioral alignment with the work environment.
With role-specific versions (sales, leadership, customer service, among others), the EPP delivers clear, actionable results that support strategic decisions in talent selection, development, and management.